Accept or allow any firewall messages that display during the printer software download and installation. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.Ĭheck your firewall software: Your firewall software might prevent the printer from accessing the computer. Make sure the 2.4 GHz router band is turned on and broadcasting. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.Ĭheck the router band setting: Many routers operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Restart the router: If you are experiencing a slow or intermittent wireless connection, restart your router.
Follow the on-screen instructions to connect the printer to the network. Manually connect the printer to the network: Many HP printers have a Wireless Setup Wizard on the printer control panel network or wireless settings menus. Wireless signals are weaker at greater distances between the printer and the router. Move the printer and router closer together: Move the printer and the computer closer to your wireless router, to within 6 ft (1.8 m).
Open the Wireless network menu to make sure the printer is connected to the same network as your computer. Restart the printer and the computer: Restarting the computer and the printer can clear error conditions.Ĭonfirm the printer connection and network name: On the printer, make sure the blue light next to the Wireless icon is on and steady. I don't remember for sure but there may have something that started at boot that checked for HP updates.Try these recommendations and procedures to troubleshoot and avoid wireless connectivity issues. I should have been suspicious in how they promoted HP Smart and relegated the traditionally way as only for professionals.įor a while after I uninstalled and deleted HP Smart I kept getting reminders to download it. Half way through I deleted the program and went back to doing it the old way. I became frustrated in how dumb down the process had become. Some time last year in a moment of weakness I downloaded and installed HP Smart. I had been content to just do it the old fashion way of manually installing the drivers for my printer. I had been reluctant to download and install HP Smart ever since it came out. And ( surprise!) the last time I checked Services the Disabled HP Service had disappeared.I am glad you got this sorted out. I found the HP service in Services and disabled it again a few days ago, and the HP Smart annoyance hasn't come back since.
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